No stress for online purchases:
Flowers bought online may be returned and 100% refunded at the time of delivery, without incurring any additional charges . This decision has to be made at the time of delivery, at your chosen address. Delivery charges will still apply.
You can return flowers to us for a "goodwill" refund or exchange within 7 days of purchase. The flowers must be in fully resaleable condition and proof of purchase is required.
How do I return my flowers?
You can either come to our H.Q, near Newton MRT, and drop the flowers off in person, or you can post the flowers back to us - ensuring that they are suitably packaged. Silk Flowers Singapore does not pay returns postage. The flowers remain the customer's responsibility until safely received by us.
When do I get a refund once I have returned my flowers?
When we have received the flowers/ products, refunds will be credited back to you either by bank transfer, or in cash if you drop them off in person.
Clearance/Ex-display/Sales products/Discounted products
These items are non-returnable.