Returns and Refunds

No stress for online purchases:

Flowers bought online may be returned and 100% refunded at the time of delivery, without incurring any additional charges .  This decision has to be made at the time of delivery, at your chosen address.  Delivery charges will still apply. 

Other returns:

You can return flowers to us for a "goodwill" refund or exchange within 7 days of purchase.  The flowers must be in fully resaleable condition and proof of purchase is required.

How do I return my flowers?

You can either come to our H.Q, near Newton MRT, and drop the flowers off in person, or you can post the flowers back to us - ensuring that they are suitably packaged.  Silk Flowers Singapore does not pay returns postage. The flowers remain the customer's responsibility until safely received by us. 

When do I get a refund once I have returned my flowers?

When we have received the flowers/ products, refunds will be credited back to you either by bank transfer, or in cash if you drop them off in person. 

Clearance/Ex-display/Sales products/Discounted products

These items are non-returnable.

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